Aperture Studios Privacy Policy
At Aperture Studios, located at 123 Creative Lane, Knoxville, TN 37902, and reachable by phone at (865) 555-0100 and email at info@aperturestudios.com, we are committed to protecting your privacy. This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal information when you visit our website or use our services. It is effective as of January 1, 2024, and was last updated on October 26, 2023. The policy is reviewed and updated annually, or as needed, to reflect changes in our practices or legal requirements.
1. Information We Collect
We collect various types of information to provide and improve our services:
- Personal Information: This includes your name, email address, phone number, postal address, and any other information you provide when contacting us, requesting a quote, subscribing to our newsletter, or filling out forms on our website.
- Payment Information: If you engage our services, we collect necessary payment information, such as credit card details or bank account information, to process payments. This information is securely handled by our payment processing partners.
- Usage Data: We automatically collect information about your interactions with our website, including your IP address, browser type, operating system, referring URLs, pages visited, and the dates/times of your visits. This data helps us analyze trends, administer the site, track user movement, and gather broad demographic information for aggregate use.
- Cookies and Similar Technologies: We use cookies and similar technologies (e.g., web beacons, pixels) to enhance your experience on our website, personalize content, analyze website traffic, and serve targeted advertisements. You can control the use of cookies through your browser settings. For more detailed information, please review our Cookies Policy.
- Project-Related Data: During the video production process, we may collect and store project-related data, including video footage, audio recordings, scripts, storyboards, and other materials necessary for completing your project.
2. How We Use Your Information
We use the collected information for various purposes, including:
- Providing and Improving Services: To deliver the video production services you request, personalize your experience, troubleshoot technical issues, and improve the functionality and content of our website.
- Communication: To respond to your inquiries, provide customer support, send important notices and updates, and communicate promotional offers and marketing materials (with your consent, where required by law).
- Payment Processing: To process payments for our services and prevent fraudulent transactions.
- Analytics: To analyze website traffic, user behavior, and demographic trends to optimize our website and marketing efforts.
- Legal Compliance: To comply with applicable laws, regulations, and legal processes, as well as to protect our rights and the rights of others.
- Project Management: To manage and execute video production projects, including storing and accessing project-related data.
3. Information Sharing and Disclosure
We may share your personal information with:
- Service Providers: We engage third-party service providers to assist with various aspects of our business, such as payment processing, website hosting, data analytics, email marketing, and customer support. These service providers are contractually obligated to protect your information and use it only for the purposes we specify.
- Business Partners: We may share information with business partners who collaborate with us on joint projects or offer complementary services. In such cases, we will obtain your consent before sharing your information.
- Legal Authorities: We may disclose your information to legal authorities if required by law or in response to a valid subpoena, court order, or government request.
- Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred to the acquiring entity. We will notify you via email and/or a prominent notice on our website of any such change in ownership or control.
We do not sell, rent, or trade your personal information to third parties for their marketing purposes.
4. Data Security
We implement reasonable security measures to protect your personal information from unauthorized access, use, or disclosure. These measures include:
- Encryption: We use encryption technologies to protect sensitive information, such as payment details, during transmission and storage.
- Secure Servers: Our servers are housed in secure data centers with restricted access.
- Firewalls: We use firewalls to prevent unauthorized access to our systems.
- Access Controls: We restrict access to personal information to authorized personnel only.
- Regular Security Audits: We conduct regular security audits to identify and address potential vulnerabilities.
Despite these measures, no method of transmission over the internet or method of electronic storage is completely secure. Therefore, we cannot guarantee the absolute security of your information.
5. Data Retention
We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Specifically:
- Contact Information: We retain contact information for as long as you remain a customer or subscriber, and for a reasonable period thereafter for marketing and customer service purposes.
- Payment Information: We retain payment information for as long as necessary to process payments and comply with legal obligations.
- Usage Data: We retain usage data for as long as necessary to analyze website traffic and improve our services.
- Project-Related Data: We retain project-related data in accordance with our project management policies and client agreements.
You can request that we delete your personal information at any time, subject to certain exceptions (e.g., legal obligations).
6. Your Rights
You have certain rights regarding your personal information, including:
- Access: You have the right to access the personal information we hold about you.
- Rectification: You have the right to request that we correct any inaccurate or incomplete information.
- Erasure: You have the right to request that we delete your personal information.
- Restriction of Processing: You have the right to restrict the processing of your personal information in certain circumstances.
- Data Portability: You have the right to receive your personal information in a structured, commonly used, and machine-readable format.
- Objection: You have the right to object to the processing of your personal information for direct marketing purposes.
- Withdraw Consent: If we are processing your personal information based on your consent, you have the right to withdraw your consent at any time.
To exercise these rights, please contact us at info@aperturestudios.com or (865) 555-0100. We will respond to your request within a reasonable timeframe and in accordance with applicable law.
7. Children's Privacy
Our website and services are not directed to children under the age of 13. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us immediately, and we will take steps to remove the information from our systems.
8. International Data Transfers
If you are accessing our website or using our services from outside the United States, your personal information may be transferred to and processed in the United States, where our servers are located. The data protection laws in the United States may differ from those in your country. By using our website and services, you consent to the transfer of your personal information to the United States.
9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will post any changes on our website and update the "Effective Date" at the top of this policy. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information. If we make material changes to this Privacy Policy, we will notify you more prominently, such as by email or a notice on our website.
10. Contact Us
If you have any questions, concerns, or complaints about this Privacy Policy or our data practices, please contact us:
Aperture Studios
123 Creative Lane
Knoxville, TN 37902
Phone: (865) 555-0100
Email: info@aperturestudios.com
11. Data Protection Officer
Aperture Studios has designated a Data Protection Officer (DPO) to oversee our data protection practices and ensure compliance with applicable laws. You can contact our DPO at:
Eleanor Vance, Data Protection Officer
Aperture Studios
123 Creative Lane
Knoxville, TN 37902
Email: privacy@aperturestudios.com
12. Governing Law
This Privacy Policy shall be governed by and construed in accordance with the laws of the State of Tennessee, without regard to its conflict of law principles.
13. Accessibility Statement
Aperture Studios is committed to ensuring that our website is accessible to everyone, including individuals with disabilities. We strive to comply with the Web Content Accessibility Guidelines (WCAG) 2.1, level AA. For more information, please visit our Accessibility Statement.
14. California Consumer Privacy Act (CCPA) Compliance
If you are a California resident, you have certain rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information we collect about you, the right to request deletion of your personal information, and the right to opt-out of the sale of your personal information. Aperture Studios does not sell your personal information. To exercise your CCPA rights, please contact us at privacy@aperturestudios.com.